Coming to the aid of a 79-year-old man who was unable to undertake a planned tour of the United States because it was canceled due to the Covid-19 pandemic, the District Consumer Disputes Redressal Commission, Chandigarh, led a travel agency to reimburse the 62,000 paid in advance.

The complainant, Rajendar Parsad Bhardwaj, a resident of Kharar, had argued before the commission that he had paid 62,000 as an advance to M/s SOTC Travel Limited, Fort Mumbai, through its Chandigarh office, for a five-day package tour to the United States in 2020.

However, due to the Covid-19 pandemic, all international flights were canceled, so he requested a refund.

In July 2020, the company issued a credit voucher, which could be adjusted for another tour booking. But due to his advanced age, Bhardwaj was not interested in visiting the United States later and insisted on a refund, which the company did not oblige.

No travel agency failed to submit a timely response, so it was proceeded against ex parte.

“Since the complainant, due to his advanced age, is not interested in visiting the United States and insisted on a refund, the travel agency should have refunded the amount instead of issuing a voucher. credit. However, they did not bother…despite his repeated requests, which amounts to a lack of service and an unfair business practice,” the commission observed in its order.

Consequently, the company was asked to reimburse 62,000, with interest of 7% per year from the date of its deposit until its completion. The committee also awarded 5,000 as compensation for harassment and 5,500 as legal costs.


Health System's Internal Travel Agency Program Gives Nurses What They Want: Flexibility and Options


In-Depth Analysis of Travel Agency Software Market Including Key Players Lemax, Technoheaven, Rezdy – This Is Ardee

Check Also